Quick Will Ltd Terms And Conditions

Quick Will Terms And Conditions

We are Quick Will Ltd, a company registered in England and Wales, under company registration number 10839104 with a registered address of Unit 42a Arena Business Centre, 9 Nimrod Way, Wimborne BH21 7UH. Your use of this website ("the website") is governed by these terms and conditions (“terms”).  In the case of mirror wills, both persons who create a will shall be considered "you" for the purpose of these terms and conditions. By visiting and using this website, you automatically agree to these Terms and Conditions in their entirety.

1. Registration

1.1 To order any documents from our website, you will need to register your details with us.
1.2 You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of registration and that you do not provide false or misleading details. Where requested, you must provide us with valid and complete contact details. We accept no responsibility for verifying any of the above or your identity.
1.3 When registering with us you will be required to provide a valid email address and password of your choosing. You must ensure that you keep these details secure and do not provide this information to a third party. We will not be liable for any unauthorised access by a third party using your email address and password. In the event you suspect your account security has been compromised, including unauthorised use of your email address and password, you must notify us immediately. We will provide timely assistance to secure your account, which may include resetting your password and reviewing recent account activity. We will take reasonable steps to verify your identity before making any changes to your account.
1.4 You must be aged 18 years or over to order any documents from us.
1.5 You must understand the English language, and that you understand the nature and purpose of making a will, the extent of your estate and that you are aware of and have considered those that may lay claim to your estate.
1.6 You must be acting of your own free will and not subject to any coercion or any undue influence.
1.7 Our acceptance of your order for documents via this website will take place at the time when we process your order and payment is made, at which point a contract will come into existence between you and us.
1.8 You agree that if you do not comply with the above rules then we are under no obligation to provide you with any documents and the agreement will be void and as if it had never been made. In this situation, you agree that you will not be able to hold us to any obligations under these terms and conditions or to sue us if those terms and conditions are breached.

2. The documents

2.1 Documents purchased from the website are intended for your use only and you warrant that any documents ordered and purchased by you are not for resale and that you are acting as principal only and not as an agent for another party. We shall not be liable for documents for any third party.
2.2 You will be able to make certain modifications to the documents you have ordered to ensure it accurately reflects your wishes and circumstances to the document for a period of one year after the initial purchase of the document. However, to prevent fraud, you will not be permitted to change the name on the document. Once your amendments have been made, you will be able to download the updated document.
2.3 Where you have elected for a digital copy of the documents only, we will make that digital content available for download by you as soon as we accept your order. Where you have elected for a printed copy of the documents, you will be provided with an estimated date of delivery at the time of ordering.
2.4 Any printed documents will be posted to the address nominated by you on the website. We will not be held liable for documents mis-delivered or mislaid in the post.
2.5 Where you provide information about another person or third party, you confirm that you have their permission to provide us with their details and for it to be used in the preparation of the documents.

3. Payments

3.1 The total price (inclusive of VAT where applicable) of the documents will be displayed on the website and indicated on the order pages when you place your order.
3.2 Full payment must be made before the documents can be downloaded by you or despatched for delivery by us where applicable.
3.3 If there is an obvious and unmistakeable pricing error, we are under no obligation to provide the documents to you at the incorrect price, and you agree that in these circumstances, you will be liable to pay the full and proper price as it would have been if there had not been a pricing error.
3.4 All sales made through this website are generally final. We do not offer refunds or exchanges for any products or services purchased unless there are exceptional circumstances. In cases where a product is found to be significantly not as described, or if there are technical issues preventing the proper use of our product that cannot be resolved with our support team's assistance, we may, at our discretion, consider issuing a refund or providing a credit for future use. To request a refund under these exceptional circumstances, please contact us within 14 days with a detailed explanation of the issue. We reserve the right to verify the claim before processing any refund requests.

4. Cancellation

4.1 Documents generated through this website are electronic in nature and therefore you cannot cancel once you have placed an order. This is in accordance with the Office of Fair Trading Distance Selling Regulations. We provide a 14-day cooling-off period for cancellations, applicable only before document customisation or download begins. To cancel within this period, please contact us directly. This right is void once any customisation or download occurs.
4.2 Due to the bespoke nature of the documents being created, you are not entitled to cancel your order or to return the documents unless either (i) the file cannot be opened or is corrupted when you try to open the document; or (ii) any printed version of the document ordered is unreadable upon receipt.
4.3 We reserve the right to refuse to process any documents at our absolute discretion.
4.4 We may cancel or suspend your access to the documents and/or website if we consider that you have acted in breach of any of these terms.

5. Your data

5.1 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information. It is your responsibility to provide us with accurate information and to ensure that your information is current and up to date. We make no assurances, guarantees or warranties as to the legality or effectiveness of the information you provide or the choice of words that you use. You agree that you will not hold us liable, and that it will be an absolute defence for us to any claim you bring against us, if the information you have entered is incorrect and as a result of this you (or a person you intended to gain a benefit from your will) do not gain such a benefit or otherwise suffer a loss.
5.2 You agree not to hold us liable if you provide us with an address or email address that is not current and, as a result of this, do not receive a notification or document from us that you otherwise would have received if your information had been current and up to date.
5.3 Where we have requested data from you to provide the documents, you agree to provide us with accurate and complete information.
5.4 We have taken all reasonable steps to prevent fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our secure computer servers or those of third parties.
5.5 We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data which you provide when accessing the website.
5.6 We will use the personal information you provide to us: a) to supply the products to you; b) to process your payment for the products; and c) to give you information about similar products that we and others provide, but you may choose to stop receiving this at any time by contacting us.
5.7 We will only give your personal information to third parties where the law either requires or allows us to do so.
5.8 You authorise us to use, store or otherwise process your personal information (in accordance with our Privacy Policy) in order to provide the documents to you and for marketing and accounting purposes.
5.9 Please see our Privacy Policy for further information about how we may use your personal information.

6. Intellectual Property Rights

6.1 All content on the website is the exclusive property of Quick Will Ltd and is protected by copyright, and none of its contents may be reproduced without our prior written permission.
6.2 Ownership in, and all rights created in relation to the contents of the website vest in us absolutely unless otherwise indicated. We retain ownership of all intellectual property rights related to the website, including software, graphics, copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the website in accordance with these terms. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or download from our website except where expressly invited to do so or indicated on our website.
6.3 You are granted a non-exclusive, non-transferable licence by us to use our website and to print pages from the website. If you order and pay for a document through the website you will be granted permission to download your document.
6.4 You shall not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the documents or the content of our website in any way.

7. Our Website

7.1 The information, content and material available on the website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
7.2 We may change the website at our absolute discretion to reflect changes in relevant laws and regulatory requirements, and to implement technical enhancements.
7.3 We use our best endeavours to ensure that the information available on the website is correct and accurate; however the information is provided on an “as is” and “as available basis” and without warranties of any kind, express or implied.
7.4 The legal information we provide on the website does not constitute the provision of legal advice and we do not warrant that this is correct, complete or up to date. The information contained on the website should not be construed as legal advice to be applied to any specific factual situation.
7.5 Although we aim to have the website available at all times, we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause.
7.6 We are unable to guarantee that our website may be compatible with your web browser or that your access will be uninterrupted. In all cases where you encounter a problem accessing the website from your browser it is your responsibility to find an alternative compatible computer and/or browser.
7.7 You must not interfere with the working of our website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer systems, server, website, router or any other internet connected device or service. If you encounter difficulties accessing or navigating our website, please contact our technical support team for assistance. We are committed to ensuring that our website is accessible to all users and will provide guidance to help you overcome any technical barriers. Additionally, we recommend checking our policies section for compatibility advice. Should you experience persistent issues, our team may suggest alternative compatible browsers or devices to ensure uninterrupted access to our services.
7.8 There may be a number of links on our website to third party websites. We have no control over the content or availability of such sites. We cannot accept any responsibility for the content of third party websites or the services or goods that they may provide to you. We make no representations or endorsements and accept no responsibility for the content or use of any such external website.

8. Disclaimer and Limitation of Liability

8.1 Quick Will Ltd is not a law firm and is not registered or regulated by the Solicitors Regulation Authority or the Law Society of England and Wales. Any use of our documents, services or the website does not create or constitute a lawyer-client relationship between Quick Will Ltd and you. Any document produced via this website is used entirely at your own risk and you accept full responsibility should it prove to be unsuitable for your circumstances.
8.2 The website provides a service that enables you to create and customise a document. You should obtain legal advice from a qualified lawyer before signing the document if you are in any doubt over how your circumstances may affect the document, especailly if your estate circumstances are complex or unusual. While our documents are designed to cater to a wide range of needs, specific situations may require specialised legal guidance to ensure your Will accurately reflects your intentions and complies with all relevant laws. Consulting with a legal professional can provide you with the assurance that your unique needs are fully addressed.
8.3 It is your responsibility to ensure that the document is validly executed and we shall have no liability for your failure to properly execute your document. We shall have no liability for the enforceability of any document.
8.4 Future changes to the law may mean that your document will become outdated or obsolete and we cannot guarantee that the document you produce will remain up to date, complete and accurate. It is not our responsibility to notify you of changes in the law or the impact of these changes on your document and we shall bear no liability for this.
8.5 We do not review the data you provide to create a document nor do we check the document you create for its suitability or completeness. Where you have generated and produced a document we cannot accept responsibility for the appropriateness of the document or that it will be suitable for your particular situation.
8.6 Documents generated by this website are suitable only if you have your permanent home in England or Wales. If you live elsewhere or have assets outside of England and Wales then any documents produced via this site may be unsuitable, and we shall have no liability for the suitability of the documents.
8.7 We accept no liability and offer no warranty whatsoever for documents which are made available to you to download from the website free of charge.
8.8 We disclaim any and all liability to you for the supply of the documents to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant document or service.
8.9 In no event shall we be liable to you for any loss of profits, loss of data or any indirect, special, or consequential loss. Our liability to you in respect of losses or damages arising directly or indirectly from your use of or inability to use the website (including any of its contents) and/or any legal document, irrespective of whether such loss or damage is based on contract, tort (including negligence) or otherwise, shall be limited, in relation to any one incident or series of related incidents, to the amount you have paid for the relevant document or service.
8.10 We only supply the documents and services for domestic and private use. If you use the documents for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.11 We shall not have any liability whatsoever or be deemed to be in default for any delays or failure in performance under these terms resulting from acts beyond our reasonable control, a force majeure event, including but not limited to acts of God, acts or regulations of any Government, war or national emergency, hostilities,  strikes, riots, terrorist activities, accident, fire, power cuts or server malfunction.
8.12 You accept that the limitations of liability in these terms and conditions are reasonable.

9. Variability

9.1 We may alter or vary these terms and conditions at our sole discretion at any time without notice to you, and you agree that such amendments will automatically amend the terms of the contract between you and us.
9.2 These terms and conditions together with our Privacy Policy, any registration form, order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of these terms and conditions.
9.3 Any contract made for the documents is between you and us. No other person shall have any rights to enforce any of its terms.
9.4 Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any part of these Terms and Conditions are unlawful, invalid or void, the remaining clauses will remain in full force and effect.
9.5 No delay or failure on our part to enforce our rights or remedies under these terms and conditions shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

10. Governing Law

10.1 These Terms and Conditions shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction to deal with any disputes.
These terms and conditions were most recently updated on 9th February 2024.